Mark's Blog
“ Crushing it” with Customer Service
Recently, I had an opportunity to witness STELLAR customer service in action; something that you would think might be at the top of a restaurant’s list, right? But good customer service is not always a ‘given’ in any industry. But, it should be…and here’s why. A...
Giving Thanks: Communicating Gratitude All Year Long
THE ‘SMALL’ STUFF People think that acknowledging the ‘little’ things don’t amount to much. In truth, it is the micro choices which exponentially grow into macro results. Gratitude and making sure people know that you notice their contribution is no different. It is,...
Self- control and The Ripple Effect
Emotional vs. Logical Even as the world around us becomes unpredictable and even, [as in last week’s events in France] volatile, we still have the power to always maintain our self-control. This reaches far beyond our personal life and overlaps our business life as...
Dear Batman, I Really Miss You, My Dear Friend…
Dear Batman, I Really Miss You, My Dear Friend… It’s been several months now since Lenny B. Robinson, a.k.a. Batman, tragically passed away at the age of 51. It’s taken me this long to write about him because of the sadness I still feel. Lenny became famous nationally...
The Next Half Century:Leaving a Lasting Legacy
On October 7th, I turned 50. Yes; half way to 100. In the “old days,” 50 years old would have been the maximum life expectancy in 1912 for a man, but I am here to say, I feel as if I am just getting started! My main goal now is to pay it forward and leave a lasting...
BLAB.im: The Latest Tech Tool for LIVE Video Learning and Interviews
In August of 2015, a new player entered the market of live video streaming that may give Skype, You Tube live streaming, and Google Hangouts a run for their money: https://blab.im/! In July 2013, entrepreneur Michael Birch spent $1 million to buy back Bebo, a company...
A Rising Tide:The World of Self-publishing on Create Space
To separate yourself in your industry, you must achieve expert status. One of the best and most successful strategies is to become a published author. On the surface, it seems difficult and tedious. And although it does require time, effort and commitment, it's well...
The Ultimate Paradox
In both business and life the ultimate paradox is "Failure is good". One of the most telling differences between ultra-successful people and the masses is the difference in thinking relating to failures and setbacks. If you never fail, you never learn what doesn't...
Don’t Dwell – Celebrate!
It’s OK to feel good about yourself and the work you’re putting in to achieve our defined purpose.
The Future You Desire – With No Self-Imposed Limitations
Mural artist have to think about content, scale and perspective to create these large pieces. They “think big” and so must you.